Support Engineer

Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS-based application software? Do you get a buzz from solving that ticket?

We are Preservica, and we are changing the way organisations safeguard their digital information. As a world leader in digital preservation technology, our award-winning software is used by leading businesses, archives, libraries, museums, and government organisations across the globe.

To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now, we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.

You will need a passion for customer service excellence. You enjoy interacting with customers, thrive on solving technical problems, and are driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels.

As part of a growing team, the successful Support Engineer will need to be self-motivated, highly organised, and able to multitask and prioritise.

Ideally, you will have experience with the technologies listed below, but a desire to make a difference and help our customers are the most important qualities.

Our customers are a diverse group of technical and non-technical users spread around the world, with your focus on UK and European customers. They mostly use cloud-hosted solutions with some on-premises and require remote support for all of their questions and issues.

This Support Engineer role will support all aspects of system use and will involve complex problem-solving, issue replication, relationship management, and communicating with all levels of technical ability, both internally and externally.

• 22 days holiday (plus 3.5 discretionary days at Christmas)
• Holiday trading
• 4x salary life insurance
• Permanent health insurance
• Upto 6% pension contribution
• Company bonus scheme
• Private medical cover - (taxable benefit)

This Support Engineer position is a hybrid role, working from home with regular office days. You should live within commutable distance of our Abingdon office.

• Proven working experience in enterprise technical support or as a technical engineer in a cloud-based SaaS environment
• Experience supporting cloud-based applications
• An understanding of web-based/Java application technologies (Apache, Tomcat, HTTP(s), and web services).
• Experience with network technologies and their troubleshooting
• Experience with databases, APIs, and basic scripting languages (e.g. Python and SQL)
• Exposure to M365/SharePoint admin functions

• XML experience would be desirable
• Solid communication skills, both written and verbal, and the ability and willingness to build positive working relationships with customers and colleagues
• Problem-solving and analytical skills that you can apply to solve technical problems and deliver results on time
• Self-motivated, delivery-focused, works equally well independently and in teams.
• Highly organised with a strong command of detail, comfortable with balancing priorities and multitasking
• A passion for innovation and a desire to learn

What We Offer

As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognised professional qualifications.

Preservica is an Equal Opportunities Employer. Come join US!