Head of Customer Success

We are seeking an enthusiastic and experienced Customer Success Manager with strong Team Leader experience to join a dynamic team within the SaaS space in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success. You will be working in a fast-paced, innovative environment, supporting customers as they navigate and derive value from their SaaS platform. This is an exciting opportunity for someone with a strong background in customer success and leadership within the SaaS or tech space.

Key Responsibilities:

• Lead and mentor a small team of customer success professionals, ensuring high standards of client service and satisfaction.
• Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.
• Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.
• Conduct product demos and training sessions to showcase the full capabilities of our platform.
• Collaborate with cross-functional teams to ensure a smooth customer journey and resolve any challenges that may arise.
• Track and report on key customer success metrics, identifying opportunities for improvement and growth.
• Act as the voice of the customer internally, providing feedback to product and development teams.

Requirements:

• Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.
• Strong experience within the SaaS or tech industry.
• Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.
• Ideally fluent in a second EU language (e.g., Spanish, French, German, etc.).
• A proactive, solution-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.
• Strong presentation skills and experience delivering engaging product demos.
• A customer-centric approach with a focus on ensuring client satisfaction and long-term success.

Benefits:

• Opportunities for professional growth and development.
• Work in a collaborative, supportive, and forward-thinking environment.
• 100% office-based role in Richmond, London.
• Excellent benefits package.

If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to .

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements.