Head of Customer Support & Training

Head of Customer Support & Training

• Location: Richmond
• Salary: Dependant on experience plus benefits
• Job Type: Full-time

Join a leading global company as the Head of Customer Support & Training. This pivotal role is responsible for providing exceptional support and training to our global customers, ensuring the highest levels of customer satisfaction and contributing significantly to the success of our Customer Success team.

Required Skills & Qualifications:

• 7-10 years of experience in a customer service or support leadership role, preferably in a SaaS or technology-based company.
• Excellent verbal and written communication skills, with natural leadership and collaborative abilities.
• Strong problem-solving skills and the ability to think on your feet.
• Experience in using CRM software and other customer service tools.
• Ability to work independently but also to mentor and develop the team.
• Strong organisational skills and attention to detail.
• Customer-focused with a passion for delivering exceptional service.
• Empathetic and patient, with a genuine desire to help customers.
• Adaptable and able to handle multiple tasks simultaneously.

Benefits:

• Discretionary performance-based annual bonus.
• Pension with 6% company contribution.
• Life insurance.
• Income Protection.
• Private medical, travel, and dental insurance.

To apply for the Head of Customer Support & Training position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.