Customer Service Administrator

Are you a confident communicator with a passion for providing excellent customer service?
Are you looking to transition into an office-based role?

We are seeking a motivated Customer Service Administrator to join a team in Melksham. This is a fantastic opportunity for someone with a background in retail or hospitality who is ready to bring their customer service skills into an office environment.

DAY TO DAY:
• Respond to inbound customer service queries via phone and email.
• Process customer orders through our system efficiently and accurately.
• Answer order-related questions and liaise with the warehouse when stock issues arise.
• Handle product enquiries and delivery issues professionally and with a customer-focused approach.
• Manage complaints and ensure customer satisfaction by resolving issues promptly.

WHAT WE’D LOVE TO SEE:
• A confident communicator who excels in both written and verbal interactions.
• A team player with strong IT skills, including experience with Microsoft Office, especially Excel.
• Someone who is proactive, organised, and able to handle multiple tasks in a fast-paced environment.
• Experience in retail or hospitality is beneficial, especially for those seeking their first office-based role.

AND FOR YOU:
• Generous holiday.
• A friendly and supportive team environment with opportunities for growth.
• Competitive salary and benefits.
If you’re ready to make the move to an office-based role and deliver exceptional customer service, apply today!