Customer Account Manager

Morgan McKinley is looking for an experienced Customer Account Manager with proven customer service skills to work for a fast growing exciting company based in East Grinstead.

My client are looking for a Customer Account Managerto assist with the daily queries, process orders using a ticketing system as well as maintain existing relationships.

Salary: between £25,000 - £27,700k

Location: East Grinstead - hybrid - 2/3 days office based

Hours: Monday to Friday: 8am - 5pm or 9am - 6pm

Key Responsibilities:

• Be first point of contact on queries, maintaining client relationships.
• Resolve daily queries, process orders, and handle related correspondence.
• Use ticketing systems to update clients within SLA and follow SOPs.
• Coordinate with Customer Services, Warehouse Team Leaders, and clients to ensure smooth operations.
• Manage live chat and inbound queries, forwarding them to relevant departments within agreed timeframes.
• Provide frontline telephone and email support.

Skills and experience:

• Customer service experience, meeting deadlines.
• Previous knowledge and experience of delivery services (desirable)
• Financial responsibility experience
• Proficient in MS Office, especially Excel and Outlook
• Organised, especially with email management
• Strong interpersonal skills
• Effective team player
• Excellent written and verbal communication
• High accuracy in work

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.