Dispatch Executive

Your new company
The client supplies medical alarms to people who may need assistance in their house; some are fixed within the house and others will be worn by the user.
We are looking for a Dispatch Assistant on a temporary basis for around one month to assist during our busy period,
The role is based in Norwich, just outside the City Centre.

Your new role
The main purpose of the Dispatch Assistant is ensuring customer orders are prepared, tested and sent out on time, guaranteeing next day delivery and a perfect start to our customer's journey with us. Within the team there are a number of key responsibilities that you will undertake on a daily basis. Key responsibilities include the programming and testing of alarm equipment, processing customer orders and packing, processing returned goods and reconditioning equipment, as well as maintaining a safe and organised warehouse & stockroom.

The main duties will entail:

• Ensuring returned goods are processed promptly through our CRM system.
• Following up any notes where equipment may need to be kept to the side or tested for faults and reported back to customers.
• Accurately updating the customer's account and ensuring their subscription plan and pricing is updated where necessary.
• Effective communication with the Customer Contact Centre (particularly the Credit Control team) regarding any missing or damaged equipment, as well as miscellaneous equipment and any additional information received from the customer.
• Receiving returned goods from various couriers and ensuring they are organised and labelled.
• Separating and storing returned goods in an organised manner.
• Accurately labelling boxes.

• Ensuring the stockroom and warehouse are tidy and coordinated.

Working hours for this role are Monday to Friday, 9am to 5.30pm with an hour for lunch.

What you'll need to succeed
Ideally, you will have worked in a similar warehouse dispatch role before.
You will have good IT skills and be confident using Microsoft Office.
If you have experience using goods in / out software, this would be desirable also.

What you'll get in return
This is an hourly paid role at £11.44 per hour, paid weekly for 37.5hrs per week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call Garry on to discuss the role further.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.

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