London
Post Date, 15/11/2024
Salary: 25000-25000 per annum
Job Title: Customer Engagement and Support Advisor
Location: London E8 1NG
Salary: £25,000 per annum
Job Type: Full Time, Permanent
Working Hours: Monday to Friday
Are you passionate about making education accessible to all? Do you enjoy collaborating with a team, solving problems and making things run smoothly behind the scenes? If so, we want you to be part of our energetic and student-centred team! Join Study Tech as a Customer Engagement and Support Advisor and become an essential part of our mission to empower disabled students through assistive technology.
Study Tech is a social enterprise dedicated to facilitating the academic performance of disabled students. Our focus is on providing students with the necessary assistive technology training to support them in their studies, removing and reducing the impact of barriers to learning. Working with us you have the power to make a real difference in the lives of students requiring assistive technology.
As a Customer Engagement and Support Advisor you’ll be at the heart of delivering exceptional support to students, trainers, and subcontractors. You’ll connect with people, solve challenges, and help ensure everything runs like clockwork!
Please note that this is an officed based role, however after the initial probation period there will be an opportunity to work from home some days.
About the Role:
Working with Study Tech you will enhance student experiences while driving program growth through exceptional service delivery. In this role, you'll be at the intersection of student success and technological empowerment, helping transform educational experiences of DSA students. As a Customer Engagement and Support Advisor, you'll liaise with students to guide them through the journey of accessing our services, booking their training and ensure exceptional service delivery.
Key Responsibilities:
Customer Experience and Growth:
CRM Management and Support Coordination:
Trainer and Sub-Contractor Support:
Process Improvement and Reporting:
About you:
Required Skills:
Systems We Use:
Benefits:
If you’re ready to be part of an exciting, fast-moving team and help students and trainers succeed, we’d love to hear from you!
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles: Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Customer Engagement Advisor, Administrator, Office Team Leader, Client Services Manager may also be considered for this role.
You will be contacted on your provided email address.
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