Customer Service Administrator

Our client is a well-established organisation located in Northampton, experiencing significant growth and now looking for a superstar customer service professional to join their operations team.

This role requires someone who will be completely invested in providing first class customer service to all clients and offering a completer finisher quality to everything they approach.

The role is office based and offers the opportunity to join a family feel environment, where the team work together to deliver the best customer experience.

Key duties will include:

• Responding to account holder query emails, by investigating thoroughly through to successful conclusion
• Providing basic technical support
• Managing all email queries using ticketing system
• Supporting the processing of account holder applications
• Providing sales advice to new account applicants

The successful candidate will have:

• A confident and friendly telephone manner, with good relationship building skills
• First class communication skills
• Highly organised, with the ability to prioritise effectively
• Excellent IT & Administration skills
• The desire to work within a friendly office team

If this role looks like your next challenge, please contact Rebecca ASAP or apply via the advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.