Process Design Lead

Are you a seasoned Process Design Lead with a passion for ServiceNow and an eye for optimising workflows?

Then you’ll want to join this company and play a critical role in driving transformational process improvements for a high-impact IT implementation project.

They’re looking for a visionary leader who can harness the full potential of ServiceNow to streamline processes, boost operational efficiency, and deliver lasting impact for our organisation.

Why This Role?
As a Process Design Lead, you’ll have the opportunity to shape and optimise critical business workflows, empowering cross-functional teams to achieve their best.
This role is ideal for someone who thrives on making meaningful improvements and loves collaborating with diverse stakeholders to drive change. You'll be at the forefront of ServiceNow implementation, setting the standard for best practices in process design and workflow automation.
Key Responsibilities

• Process Design & Optimisation: Lead and document process designs, using ServiceNow to build workflows and automations that drive consistency and efficiency.
• ServiceNow Process Implementation: Implement workflows, aligning with best practices and organisational requirements for ServiceNow’s ITSM module.
• Stakeholder Engagement & Training: Partner with Project Managers, Analysts, and Change Managers to ensure alignment on process design and adoption.
• Continuous Improvement: Conduct ongoing evaluations to identify improvements, implement root cause analyses, and develop scalable solutions.

What You’ll Bring

• Experience: 7+ years in Process Design, including 5+ years working with ServiceNow (particularly ITSM), and proven success in process reengineering and improvement.
• Skills: Advanced ServiceNow knowledge, expertise in process mapping tools (Visio, Lucidchart), and strong communication and problem-solving abilities.

About the company

This company values diversity and inclusion, recognising the strength it brings to shared success. They offer a flexible, hybrid work environment designed to empower you, ensuring work-life balance and professional growth opportunities. Where you’ll be part of a dynamic team dedicated to driving innovation and efficiency.

Ready to lead transformative process design with a company that values diversity, flexibility, and growth? Apply to this Process Design Lead role today and take the next big step in your career!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.