Customer Service Team Leader

Our client is a leading specialist in daylighting and roof glazing solutions has been at the forefront of innovation, shaping the built environment with cutting-edge designs. They are looking for a Customer Service Team leader to join their team. As a Team Leader you will play a key role in maintaining strong relationships with your team, ensuring the customers requirements are met efficiently. As a Customer Service Team Leader, you will be responding to customers enquiries and quotations, maintaining databases and reporting to the Operations Manager.

Customer Service Team Leader responsibilities:

• To manage the Customer Service Team, to ensure that all responsibilities for the team are carried out correctly
• Obtain quotations from suppliers for part numbers where information is not already provided
• Upload supplier responses to the acquired quotations promptly
• Maintain and update valid quotations for all high-running parts using the information in our database
• Conduct a commercial review of customer orders upon receipt and present the reviewed order to the customer service team for processing
• Provide support to the customer service team by assisting with order loading, order book reconciliation
• Address and report any issues that arise within the customer service functions
• Willingness to take on other duties as required and show initiative

Skills & experience required:

• Confident user of a CRM
• Negotiation & Influencing Skills
• Exceptional communication skills, both written and verbal
• Strong organisational abilities
• Polite phone manner and well-spoken
• Excellent listening skills
• Create documents and spreadsheets
• Outstanding customer service capabilities
• Effective problem-solving skills
• 2+ Management experience

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.