Customer Services Manager

Customer Services Manager

Dorking

£35,000 - £40,000 Base + Benefits & Annual Bonus

Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Manager within the high-level repair centre in Dorking.

The role will involve overseeing a small, friendly, and skilled Customer Service team. The Customer Service Manager will be passionate in their work, approachable and confident with solid experience in customer services.

Experience in a similar role within Automotive would be advantageous, but we are looking for an individual who fits into the existing team and the company culture therefore will accept candidates with solid Customer Service Management skills outside of Automotive.

Key Skills Required

• Previous customer service management experience.
• Experience with MS Office software, especially Excel, Word and Outlook and database experience.
• Strong attention to detail.
• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• A positive and proactive mindset and a flexible, hands-on approach to working in a team.
• Automotive experience would be advantageous.
• An ability to understand the full Customer Service Journey