Duty Officer

Job Title: Duty Officer - DVC Sports Centre

Location: Wath Upon Dearne

Salary and Benefits:

• Salary: £22,900 (£11,140.54 pro-rata) per annum + benefits
• Pension: Automatic enrolment in the South Yorkshire Pension Scheme
• Holiday Entitlement: 22 days per annum plus bank holidays (increases with service to a maximum of 26 days plus bank holidays)

About the Role:
As a Duty Officer, you will manage the day-to-day operations of the Sports Centre, including customer service, health and safety, and bookings management. This position requires you to support and lead a team to deliver a high standard of service, ensuring the facility operates smoothly, meets income targets, and provides a safe and welcoming environment for all users.

Key Responsibilities:

• Operational Management: Supervise daily operations, including facility cleanliness, building inspections, and customer satisfaction.
• Team Leadership: Lead, support, and develop a motivated and effective team, covering planned and unplanned absences as required.
• Customer Service: Provide exceptional service, handle enquiries, complaints, and promote memberships and events.
• Health & Safety: Act as a Fire Marshal and First Aider, ensuring compliance with health and safety regulations.
• Financial Management: Oversee budgets, income generation, and adhere to financial procedures.

Essential Skills and Qualifications:

• Experience: Supervisory experience in a leisure environment and fitness instruction delivery.
• Qualifications: Level 3 in Fitness, Sport, or Leisure Management; Level 2 Gym Instructor; First Aid at Work certification.
• Skills: Strong organisational skills, customer service proficiency, and knowledge of health and safety in sports settings.
• Flexibility: Available to work on a rota basis, including evenings and weekends.

Why Join Us?
You will be part of a dedicated team committed to promoting health, wellness, and community engagement through exceptional service and facility management. We value inclusivity, integrity, teamwork, and innovation. Additionally, you will receive ongoing support and development opportunities to excel in your role.

Application Requirements:
Successful candidates will undergo a Disclosure and Barring Service check and should demonstrate a commitment to safeguarding, equality, and data protection policies.

If you are a motivated individual with a passion for fitness and community service, we encourage you to apply and join us in making a difference!