Customer Services Advisor

Job Role: Customer Service Advisor
Job Location: Stoke on Trent City Council
Salary: £14.75
Working Period: Monday - Friday (working arrangements to be discussed at interview)
Working Hours: 37 hours per week
Assignment Period: 6+ months (temporary contract)
As a preferred supplier to many local and national groups, Fox Morris Group is excited to offer a Customer Service Advisor position at Stoke on Trent City Council.
Role Responsibilities:
• To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
• Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements
• To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
• To operate all relevant equipment in order to support and process the customer enquiry.
• To operate all relevant manual systems/processes in order to support and process the customer enquiry.
• To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate.
• To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources.
• To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up to date.
• To report faults on computer systems and connected equipment to the appropriate company or internal Council department.
Your role may also include working with:
• Different councils
• Advanced Telephony Technology and alarms

Benefits of working as Customer Service Advisor
• Weekly pay
• Flexible working hours
• Opportunities to develop skills in administration

Job Types: Full-time, temporary contract (6+ months)
Minimum Requirements for the Role:
• Must have the capacity to manage a demanding and diverse workload
• Strong IT and digital literacy skills
• Excellent communication and customer service skills
• Ability to organise
• Must have good language and mathematical skills
Right to Work Requirements:
• Candidates must have the right to work in the UK