Customer Service Advisor

Customer Service Advisor
Duration: 12 months
Rate: £12.50 per hour
Location: Stoke-on-Trent
Hours: 40 hours/week, Monday - Friday + potential overtime

Role Overview
We are seeking a Customer Service Advisor to join our team and efficiently manage customer inquiries, resolve issues, and provide excellent service.

Key Responsibilities:

• Handle customer requests in a local branch, including new accounts, pricing, orders, and queries.
• Process manual and credit notes, following established procedures.
• Take payments from customers and reconcile banking for gas and equipment.
• Calculate commission payments to agents and manage cylinder holdings.
• Generate Proforma invoices using templates as needed.
• Provide rapid resolutions and escalate issues when necessary.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify sales opportunities and refer them to the sales team.
• Build long-term relationships with customers and agents to understand their needs.
• Offer proactive service and outbound contact to select customers.
• Manage work within KPI/target framework to optimize customer experience.
• Process cash and card payments securely and responsibly.
• Inform regular customers about new products, services, and pricing.
• Resolve customer complaints related to products or services.
• Advise customers on merchandise selection and answer inquiries.
• Assist in accurate and timely stock counts.

This is an excellent opportunity to contribute to a dynamic team while growing your customer service skills.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.