IT Service Desk Manager

IT Service Desk Manager
Redhill, Surrey
£35,000 - £40,000 + Company Benefits
Permanent

How does working for an established and expanding technology company sound? My client is extremely passionate about data, and they have been at the forefront of reducing carbon emissions for over 40 years!

They are currently seeking an IT Service Desk Manager - Service Support Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met.

Sound interesting? Read on…

As the IT Service Desk Manager - Helpdesk Manager, you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications.

IT Service Desk Manager Responsibilities:

• Implement formal problem management and change control systems.
• Manage the communications with stakeholders and users on service complaints, performance, issues and resolutions.
• Helpdesk Manager will be tasked with helping to manage the support requests they receive.
• Manage the activities of the support team:
o IT Level 1 Service Desk
o IT Level 2 & 3 Support
o Business Support
o Data & Analytics
o Development / Application Software Support

IT Service Desk Manager Key Skills:

• Project Management of IT changes as required
• Service Management Method and reporting processes
• IT Systems experience (e.g. Windows / Infrastructure etc.)
• Demonstrable Project Management (e.g. PMP, Prince2) experience preferred
• Experience in ITSM tools (e.g. ServiceNow, Jira etc.) ideally with configuration experience
• IT Service Desk Manager will ideally have Program Management Office (PMO) reporting exposure / experience

Company Benefits:

• 25 days holiday
• Hybrid/Flexible Working
• Private Medical Insurance
• Workplace Pension
• Ride to Work Scheme/Season Ticket Loans
• Excellent career path with training and development opportunities

Interested?

Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.

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