IT Service Desk Executive

Are you interested in IT Support and eager to kickstart your career within a Service Desk role? Do you consider yourself self-motivated, a flexible worker and a great team player?

Our client, an expanding and growing IT company, are looking to recruit an IT Service Desk Executive to join their dynamic and friendly team in Crawley.

This is an exciting opportunity for an individual with strong Microsoft skills and a passion or interest in IT to learn valuable and lifelong skills as they provide IT support for a hardworking team.

If you are interested we would love to hear from you!

Responsibilities as an IT Service Desk Executive

• Reporting to the IT & Service Desk Manager / Service Desk Lead you will work as a "First touch" call handler whilst training towards a 1st line service desk technician skillset & undertaking ongoing training on technology solutions potentially to degree standard plus managed print and IT services solutions
• Learn service desk process & best practice to deliver a consistently high level & accountable client experience
• Gain knowledge of managed print hardware & software solutions with regards to installation, troubleshooting & support being able to assist and escalate to software vendors as necessary ensuring any fault or issue is resolved in timely fashion
• Look after managed print consumables & stock levels arranging timely delivery to clients
• Attend all technical training courses keeping to a set study roadmap plus keep product & process knowledge regularly updated
• Visit client sites if needed in a support capacity
• Undertake other duties appropriate to the post as directed by line management
• To support in any ad hoc project as requested and deemed necessary to support the business

Experience / Skills

• Minimum of 5 GCSEs at Grace C or above (or equivalent)
• Excellent communication skills - confident handling client support calls
• Ability to process and interpret complex information
• Strong prioritisation skills
• Flexible worker / Team Player
• Ability to use Microsoft (Word, Excel and Publisher)
• Full UK Driving Licence

Job Title: IT Service Desk Executive
Location: Crawley
Salary: £19,000 - £23,500 per annum (dependant on experience)
Full Time

For more information about this IT Service Desk Executive role, please contact Jamie Watson at Clearline Recruitment.