Retail Concierge

Concierge // London, UK // Permanent // £30,000 - £32,000 per annum
My client, a leader in the wealth management industry, specialising in luxury assets, are looking for a Concierge to join their team in London. Within this role, you will work closely with the Store Manager to ensure the safety and wellbeing of our customers, staff, and high-value products.

Role and responsibilities:

• Provide a high level of customer service, ensuring a welcoming and secure atmosphere
• Maintain visible presence on the shop floor to deter theft and ensure safety of staff and customers
• Monitor the entrance of the store, welcoming every customer that enters, opening the door for them and assisting them with any needs
• Conduct regular patrols of the store, including shop floor, stock rooms and other areas
• Respond promptly to any incidents that may occur
• Collaborate with the store manager to develop security measures
• Maintain records of any incidents, and actions taken

• Previous experience as a concierge / doorman in a retail or hotel environment, preferably within the luxury industry
• Strong observational skills and attention to detail
• Great communication and interpersonal skills, ability to identify security risks
• Ability to remain calm in high pressure situations
• Physical fitness – ability to stand for periods of time and conduct patrols
• Basic knowledge of first aid and emergency procedures
• Flexibility to work evenings, weekends and holidays if need be

• £30-32,000 per annum
• 5 working days per week – 42.5 hours
• Annual leave