Customer Service Representative

Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This leading client have an exciting opportunity for an experienced Customer Service candidate to join their growing team. This person will be providing a high level of customer service over the phone and via email, dealing with orders and more. The successful candidate will have previous experience within a customer facing position, SAP experience would be desirable too.

Salary - £29,000 per annum plus good benefits
Monday - Friday - 8:30am - 5:30pm with a 4pm finish on a Friday
Must be able to drive due to location - some flexibility for a day WFH after probation

Some of the duties will include:

• Providing a high level of customer service to internal and external customers
• Handling incoming calls and emails
• Assisting customers with order requirements, processing orders and keeping customers updated on order status
• Handling invoice queries
• Managing quality and return queries
• Dealing with after sales enquiries
• Advising customers of any delays regarding to stock
• Working closely with other internal departments

The suitable candidate:

• Previous experience within a customer facing position
• Previous SAP experience would be desirable
• Good organisational skills
• Strong communications skills, both written and verbal
• Good level of attention to detail
• Strong organisational skills with the ability to multi-task
• Driver due to location

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support