Customer Service Representative

We're now recruiting for a world-renowned international business that provide life-changing and saving products and services; a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices.

We are looking for a Customer Service Coordinator to join the company on a 12-month fixed-term basis. As part of this role, you will be responsible for managing customer inquiries, orders, emails and phone calls as well as much more.

The ideal candidate will have previous office-based experience whether that be within a customer service or administrative position. We are ideally looking for candidates who are SAP users or have used Salesforce/similar systems previously.

Hybrid working is fully embraced with this company, you'd be working full time hours, Monday to Friday, with weekly office presence required. The offices are based in the Maylands area of Hemel Hempstead (Free parking on site), so before applying please do ensure this is commutable for you.

Please note this role is a 12-month fixed-term contract so please consider this when applying. The salary for this role is paying between £25K - £30K. There are plenty of benefits that really make this company stand out too, so be sure to ask us more on that!

What to expect day-to-day:

• Handle incoming calls and provide professional support to clients.
• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Process specialised orders.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively.

What do we need from you:

• Previous office-based experience within a customer service/administrative role.
• Excellent interpersonal and communication skills.
• Highly organised, reliable, and detail oriented.
• Adaptable and open to change.
• Able to take initiative and solve problems effectively.
• Previous experience using SAP/Salesforce would be desirable.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.