Customer Service Executive

Customer Service Executive - Winchester
£25,000 - £27,000 (DOE)

Are you ready to step into an exciting role where every day is an opportunity to make an impact? Do you thrive on helping customers and making a difference? As a Customer Service Executive, you'll be part of a close-knit team. Enjoy the perks of easy parking, accessible by public transport, and a workplace where your contributions truly matter.

Key Responsibilities:

• Own the process: Manage and process customer orders and quotations with precision and care
• Be the hero: Respond swiftly to customer emails and inquiries, delivering above-and-beyond service
• Accuracy matters: Ensure orders are entered accurately and promptly to meet customer agreements
• Be a trusted advisor: Provide proactive guidance on products, delivery options, and alternative solutions
• Collaborate with suppliers: Resolve returns, back-orders, and delivery issues with ease
• Follow the journey: Track and monitor orders from start to finish to ensure seamless delivery
• Personal touch: Send thoughtful follow-up emails to website customers

Who You Are:

• Meticulous: Detail-oriented and reliable, with excellent time management skills
• Focused and efficient: A pro at prioritising tasks and keeping workflows on track
• Natural communicator: Friendly and professional on the phone, with a knack for building rapport
• Tech-savvy: Proficient in MS Office (Horizon experience is a plus!)
• Experienced: You bring previous customer service experience, resourcefulness, and adaptability
• Team player: Eager to support others and contribute to a positive team environment

If you're excited to bring your customer service talents to a role with room for growth in a fast-paced environment, apply today and be part of a team where your skills and dedication will be valued every step of the way!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.