Client Services Associate

Client Services Assistant

This is an excellent opportunity for a self motiovated, confident proactive candidate to join this progressive Company based in stunning offices in Leatherhead

Overview:
Our client is looking for someone to join their team as a Client Services Assistant to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

· Based in Leatherhead
· £25,000
· Hybrid (minimum 1 day in office)
· 37.5 hours per week
· Free Parking
· Flexible benefits package (see below for more information)
· Pension Contribution

Job specification: client services assistant
· Assisting Clients within a helpdesk environment
· Responding to customer enquiries by phone and email within SLA’s
· Successfully handling and resolving customer queries and complaints
· Building relationships with key clients and internal employees
· Maintain client user manuals and documents as their requirements change.
· Identify and escalate priority issues to technical support and line manager
· Import of weekly/monthly HR files and running of data processes
· Export/Check/Send monthly Provider and Payroll files to strict deadlines
· Liaise with other teams as appropriate
· Testing client sites following change requests and annual renewals/upgrades
· Monitor the general email inbox and pass emails on to the relevant team/person where necessary
· Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are
Person specification:
· Excellent written and verbal skills
· Adept in using all standard MS Office systems
· Strong team player
· Able to work under their own initiative
· Excellent attention to detail

Additional Information:
· Based in Leatherhead
· £25,000
· Hybrid
· 37.5 hours per week
· Free Parking
· Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
· Birthday day off
· Cyclescheme - choose bike and/or cycling equipment up to £3000
· Techscheme - choose a voucher to buy goods Curry’s or Ikea
· Gymflex - discounted annual gym memberships
· Charitable Giving - donate to your preferred charity a regular contribution from £5 per month, or round your pennies from your net pay to donate to the charity of the year!
· opt to join or add family members to the private medical insurance scheme
· Pension with 3% employer contributions
· Holiday - buy or sell up to 5 days annual leave
· "Byond" card - apply for a pre-paid MasterCard which allows you to get up to 15% cashback on purchases at over 80 retailers
· "MyActiveDiscounts" - get discounts on a range of wellness apps, products and services
· Life assurance 4 x salary
· Income protection 75% of salary

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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