Client Services Associate

Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

• Based in Leatherhead
• £25,000
• Hybrid (minimum 1 day in office)
• Free Parking
• Exceptional company benefits

Job specification:

• Assisting Clients within a helpdesk environment
• Responding to customer enquiries by phone and email within SLA’s
• Successfully handling and resolving customer queries and complaints
• Building relationships with key clients and internal employees
• Maintain client user manuals and documents as their requirements change.
• Identify and escalate priority issues to technical support and line manager
• Import of weekly/monthly HR files and running of data processes
• Export/Check/Send monthly Provider and Payroll files to strict deadlines
• Liaise with other teams as appropriate
• Testing client sites following change requests and annual renewals/upgrades
• Monitor the general email inbox and pass emails on to the relevant team/person where necessary
• Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

Person specification:

• Excellent written and verbal skills
• Adept in using all standard MS Office systems
• Strong team player
• Able to work under their own initiative
• Excellent attention to detail

Additional Information:

• 23 days holiday + 1 day per complete year of service to max of 28
• Pension

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.