Customer Service Team Leader

Job Title: Customer Service Team Leader - Legal Sector
Location: Birmingham city centre.
Salary: £28k
Hours: Full-time, Mon-Fri 8:30am - 5pm.

About the Role:
We're looking for a Customer Service Team Leader to join dedicated team within the legal sector. This is a unique opportunity to guide and inspire a customer service team, ensuring exceptional support for our clients and fostering a responsive, customer-focused environment. If you have a background in customer service leadership and are excited to make a difference in a dynamic legal setting, we want to hear from you!

Customer Service Team Leader Responsibilities:

• Lead and develop a team of customer service representatives, providing training and guidance to achieve service excellence.
• Handle escalated client queries, ensuring resolution aligns with company and legal standards.
• Coordinate workflows, manage schedules, and monitor team performance metrics.
• Implement best practices and strategies to continuously improve client satisfaction.
• Collaborate with other departments, acting as a bridge between customer service and legal teams.

The ideal Customer Service Team Leader Requirements:

• Proven experience as a Team Leader in a customer service role, preferably within the legal sector - NOT ESSENTIAL
• Strong knowledge of customer service principles and team management.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work well under pressure and adapt to a fast-paced environment.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.