Lending Operations Team Leader

Exciting Opportunity: Lending Operations Team Leader

Are you ready to take the next step in your career and join an innovative and growing company in the heart of Birmingham? We’re on the lookout for a passionate Lending Operations Team Leader to support our Head of Operations in building and managing a brand-new Lending Operations team.
This hybrid role offers a fantastic salary of up to £37,500 and the chance to play a pivotal role in shaping industry-leading processes and delivering exceptional service.

About the Role As the Lending Operations Team Leader, you will:

• Lead and Inspire: Manage a team of Lending Support Officers, ensuring high standards of service and compliance throughout the lending journey.
• Oversee Processes: Handle applications from start to finish, ensuring smooth progression through to completion.
• Collaborate: Work closely with internal teams, brokers, solicitors, and valuation professionals to maintain a seamless customer experience.
• Improve and Innovate: Drive efficiencies, identify service improvements, and help design processes for a growing organisation.
• Quality Assurance: Conduct checks to ensure excellence and regulatory compliance in all activities.
• Develop Talent: Coach, mentor, and conduct regular performance reviews with your team, fostering growth and development.

• Manage daily operations, ensuring compliance and SLA adherence.
• Address broker and customer queries, ensuring prompt, accurate resolutions.
• Engage with stakeholders to ensure smooth application processing.
• Investigate and resolve escalated issues and complaints.
• Support recruitment, induction, and training to grow the team.
• Contribute to post-completion loan servicing and reporting.
• Deputise for the Head of Operations when required.

• 2+ years’ experience in lending operations, ideally in retail lending (owner-occupier or Buy-to-Let).
• Strong understanding of the end-to-end lending process.
• Leadership skills, including team building, coaching, and performance management.
• Excellent communication and problem-solving skills.
• A proactive, adaptable, and customer-focused mindset.
• CeMap qualification (or willingness to achieve this as part of your development).
• Attention to detail and a collaborative, team-player approach.

• Hybrid Work: Enjoy flexibility with a mix of office and remote work.
• Career Growth: Be part of a new team in a growing organisation, with opportunities to shape processes and make a real impact.
• Central Location: Our modern office is conveniently located in Birmingham city centre.
• Supportive Environment: Work with a passionate team that values collaboration and innovation.