Customer Service Coordinator

A luxury property developer who operate in prime Central London locations are currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Hackney

To be successful within this role you must have good knowledge of the New Build Industry as well as have the confidence dealing with customers at all levels as well as diagnosing defects

Day to day duties:

• Dealing with customer via phone & email as well as face to face
• Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
• Monitoring the Central Customer Service email inbox
• Delivering excellent customer service on all levels as well as being the first point of contact for the team
• Updating the CRM system with all communication with the customer
• Closing the job down on the system once completed
• Booking in engineers & subcontractors to carry out works
• Maintaining good relationships with sub contractors for the specialised works
• Dealing with purchase order invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office