2nd Line IT Service Desk Analyst

My client has been a leader in the Managed Service Provider industry since 2015. The team prioritises their cloud platform, ensuring their business offers the best of both worlds. Working in this MSP means you'll face something different every day, always learning and always progressing. The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk.

2nd Line IT Service Desk Analyst
Newcastle City Centre/Onsite
£24,000 - £30,000

Read below to find out more:

Daily Duties:

• Supporting the Service Desk in a 1st/2nd Line capacity
• Supporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects.
• Collaborating with your colleagues to find a resolution for your clients.
• Maintaining and supporting your client's infrastructure.

Tech Stack:

• Active Directory
• Office 365
• VMWare
• Networks: Maintenance, configuration, administration
• Disaster Recovery
• Server Support
• Hardware troubleshooting

Company Benefits:

• Company pension
• Free on-site parking
• Discounted or free food provided.
• Cycle-to-work scheme
• Sick pay
• Life insurance
• Casual dress

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.