Quotation & Technical Support (Fire Alarms)

Quotation & Technical Support (Fire Alarms) - Aylesbury (Office-Based) - £30,000-£34,000 per annum (Negotiable)

Quotatn & Technical Support (Fire Alarms) Package Overview:

• Salary £30,000 - £34,000 per annum (Negotiable)
• Full-time, Permanent
• Aylesbury
• Office-Based
• Training & development opportunities
• Career progression within a growing company

Company Overview - Quotation & Technical Support (Fire Alarms)

This company is a reputable business with over 20 years of experience in the fire protection industry. Our client is currently seeking a Quotation & Technical Support (Fire Alarms) to join their highly valued and collaborative team on a full-time, permanent basis.

This is an office-based role and you will be working with multiple clients across different sectors. These include commercial, residential, educational, industrial and healthcare.

You will be part of a team who all understand the importance of working together to ensure a high standard of work is delivered. You will be given support, training and the correct tools to carry out your role efficiently and effectively.

Quotation & Technical Support (Fire Alarms) Role and Responsibilities:

• Assist in preparing and processing client quotations for installations, maintenance, and repairs.
• Gather and review required technical specifications from engineers and team members to produce accurate quotes.
• Communicate with suppliers for pricing and ensure quotations reflect the latest costings.
• Follow up on issued quotations and provide updates to clients.
• Maintain accurate records of quotations, contracts, and project documentation in company systems
• Act as a first point of contact for clients, providing information and answering basic queries related to fire alarm systems, quotations, and service processes.
• Offer basic technical support to clients over the phone or via email, troubleshooting minor issues or directing them to appropriate engineers for advanced assistance.
• Assist engineers with the preparation of technical documentation and compliance paperwork.
• Support the team by gathering technical details from site reports to assist in project planning and quotations.
• Work closely with the sales and technical teams to ensure quotations and projects are aligned with client requirements and budgets.
• Ensure that all quotations and projects comply with relevant fire safety regulations and company standards.

Quotation & Technical Support (Fire Alarms) Skills and Experience:

• Ability to produce accurate quotations based on technical input and cost estimates.
• Technical knowledge and experience of fire alarm systems required.
• Experience in handling client queries and providing high-quality customer service.
• Strong organisational skills and attention to detail when preparing quotes, managing documentation, and coordinating tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or project management software.

DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

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Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

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