IT Senior Desktop Support

IT Senior Desktop Support

Location: London, SE11

Work Arrangement: On-premises

An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact.

This forward-thinking organisation offers a dynamic and inspiring work environment where your IT expertise will directly support the preservation and sharing of powerful historical narratives.

With substantial recent investments in digital infrastructure, you'll join a passionate team using cutting-edge technology across multiple UK sites. Your work will maintain vital systems supporting culturally significant projects with global impact – perfect for IT professionals seeking meaningful work in a purpose-driven environment.

IT Senior Desktop Support Key Skills:

We seek individuals with strong technical support knowledge, particularly in first and second-line support for hybrid environments involving Azure, on-premises infrastructure, and Windows systems. We are keen to connect with IT helpdesk specialists, desktop support engineers, IT service desk professionals, and others experienced in providing exceptional IT customer service.

To excel in this position, you must possess many of the following:

• 4+ years of proven experience working effectively within a multi-faceted technical environment

• Demonstrable experience of excellent customer relationship skills with a good "bedside manner."

• Experience providing customer support for networked user communities based on MS Windows.

• Experience managing complex support cases and acting as a Problem Manager.

• Ability to operate between Azure and on-premises environments, including AD and Intune.

• Experience with helpdesk systems (Ivanti experience would be advantageous).

• Capability in troubleshooting and diagnosing technical issues across various platforms.
• Experience supporting Windows desktop systems, laptops, and potentially Mac environments.

All applicants must have good English communication skills, reside in the UK, and have the right to work.

About the IT Senior Desktop Support position:

You will be a crucial IT and AV Services team member, responsible for delivering exceptional service desk support across multiple UK locations. This is a key technical position focused on maintaining and supporting vital IT systems that enable the organisation's important work.

Responsibilities include:

• Responding to user issues via phone, email, or chat and logging them into the ticketing system
• Providing expert technical knowledge on desktop operating systems, networks, and related technologies
• Managing complex support calls to successful resolution as a Problem Manager
• Supporting both Azure cloud and on-premises infrastructure
• Assisting with system monitoring, software updates, and security patching
• Developing and maintaining desktop system documentation to required standards
• Training users on IT systems and applications
• Introducing new technologies, including AI chatbots
• Deputising for the IT and AV Service Desktop Team Leader when required

This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events.

Salary and Benefits:

Salary: To £40,000

Work Arrangement: On-premises

Benefits Include:

• 25 days annual leave (increasing to 30 after 5 years) plus public holidays
• Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme
• Interest-free season ticket loans after three months of service
• Free entry to partner museum exhibitions
• Continuous professional development opportunities
• Enhanced maternity and paternity benefits linked to length of service
• Childcare vouchers
• Benenden Healthcare Society membership (subject to terms & conditions)
• Access to The Charity for Civil Servants
• Ride 2 Work Scheme

For more information on this IT Senior Desktop Support position, please contact us to discuss.

Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.