CRM Customer Experience Manager

CRM Customer Experience Manager

• Salary - £40,000 - £50,000 per annum
• Hybrid working
• Based - Greater Manchester
• Global Design & Manufacturing company
• Opportunity for global travel

ABOUT THE CLIENT

A globally recognised design & manufacturing company based in Greater Manchester is expanding its Digital Marketing Team and is on the lookout for an experienced CRM Customer Experience Manager. This role offers an exciting opportunity to work within a dynamic team and lead the development & execution of customer engagement strategies.

THE BENEFITS

• Hybrid working
• Pension contribution
• Opportunity for international travel
• Free parking
• Modern office

THE CRM CUSTOMER EXPERIENCE MANAGER ROLE:

• Oversee the global CRM from a marketing perspective.
• Plan and manage outbound marketing journeys.
• Develop and test automated customer journeys.
• Collaborate with the digital marketing manager.
• Create, launch, and optimise multilingual customer communications.
• Analyse customer data to build effective audience segments.
• Develop customer funnels to improve conversion rates.
• Design campaigns tailored to different stages of the customer lifecycle.

CRM CUSTOMER EXPERIENCE MANAGER ESSENTIAL SKILLS:

• Using CRM tools (Dynamics 365)
• Analysing customer experience data to improve performance
• Collaborating on customer experience initiative
• Creating and delivering presentations.
• Working effectively with global teams and strong interpersonal skills
• Supporting digital marketing campaigns
• Evaluating digital marketing performance and using data for optimisation
• Managing time efficiently, prioritising tasks, and delegating across multiple projects
• Setting goals and managing budgets
• Experience using Office 365 (Excel, Access, and Word)
• Utilising AI tools (Co-Pilot)

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via . For further information please call me: / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

CRM, Digital Marketing, Office 365, Time Management, Performance, Analysis