Service Coordinator

Are you an experienced Administrator or Service professional looking to join a fast growing SME with an exceptional brand?

Ideally you would enjoy working within a varied customer administration position and have some exposure to spare parts, supporting engineers or providing technical customer support.

Job Title: Service Coordinator

Job Type: Full-Time Temporary (Ongoing)

Hours: Mon - Fri (Friday early finish)

Salary: up to £28k

Location: Stockport

Role Overview

Be the first point of contact for Service Desk calls and emails in a friendly and proactive manner, supporting the Field Service Engineers through accurate call allocation and regular communication.

Key Responsibilities:

• Answering a high volume of inbound customer calls and managing engineers
• Processing incoming orders and dealing with all general email enquiries
• Working alongside head office and other key internal stakeholders to provide outstanding levels of customer service
• Developing technical product knowledge in order to provide detailed customer support and handle fault resolution
• Working with in house systems including to accurately store information
• Providing aftersales support and identifying spare parts
• Processing invoices and quotations

Desirable Skills:

• Good attitude and people skills
• Attention to detail
• Experience in working within a busy Customer Service role
• Problem solving skills
• Previous experience in working with CRM systems, or strong systems skills
• Interest in understanding and working with a range of technical products

The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK.

The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate.

As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to:

• Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies.
• Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission.

As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us.

If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules.

Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid.

For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.