Operations Manager - Restart London

• To drive performance against contractual and cohort targets to achieve profiled outcome requirements
• To ensure financial KPIs are achieved with efficient and cost-effective delivery and utilisation of resource
  
• To work closely with partnership teams to ensure that Maximus service delivery is of high quality and exceeds the commissioner’s expectations.  
• Deliver excellence in service through the effective operational management of all aspects relating to delivery of the Restart contract within the agreed area of responsibility.
• Ensure that contract performance and financial targets are consistently achieved and, where they fall short, take appropriate remedial action to drive improvement. 
• Undertake the forecasting and financial planning of all resource requirements within the Operations with the support of the Service Delivery Director and Restart Director.
• Line Management of Business Managers across a designated geographical area.
• Ensure appropriate governance is in place within the Operational team to comply with Quality, HR, health & safety, risk management and other legal requirements upon the business. 
• Coach, mentor and lead a high performance, empowered and innovative culture.
• Recruit, engage, develop and retain the right people, and promoting empowerment and team capability to fully achieve objectives.
• Maintain and grow strong relationships with the Commissioner (DWP)
• Involvement in the collection of data for programme evaluation purposes and quality assurance of MI collected.
• Ensure delivery of all performance, contract compliance, quality and financial requirements.
• Maximise the retention of talent by ensuring personal development is regularly reviewed and that learning and development needs are effectively addressed.
• Skilfully utilising observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise.
• Carry out regular resource and succession planning to optimise resource capability, flexibility and capacity that fully meets changing caseload and business requirements.
• Maximise programme outcomes and delivering a high quality and compliant service.
• Work with the Compliance Team contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.
• Utilise customer satisfaction feedback to support continuous improvement activity. 

Salary Banding:

Non London based candidates - £45,000 - £50,000 pa

London based candidates - £49,500 - £55,000 pa

Please note:We do need applicants to be based within a reasonable commuting distance from London for this role as regular site visits are required.

Qualification & Experience

• Extensive experience of working at a senior operational level delivering contracts and leading teams, ideally within the employment sector
• Proven experience of effective leadership and management in a performance driven environment
• Confident and competent in networking and building and maintaining strategic and local relationships
• Track record in the delivery of operational management of high-quality services
• Demonstrable experience in developing people, coaching, mentoring, and facilitating the embedding of new learning to positively impact on performance
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Proven experience of effective leadership and management in a performance driven environment
• Confident and competent in networking and building and maintaining strategic and local relationships
• Track record in the delivery of operational management of high-quality services
• Demonstrable experience in developing people, coaching, mentoring, and facilitating the embedding of new learning to positively impact on performance
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.

Individual Competencies

• Motivated, showing commitment to maximise achievement.
• Communication to a high standard at all levels (written and verbally).
• Confidence to deliver presentations to large groups and external organisations
• Target focused and ability to exceed set goals and objectives
• Desire to build Team Engagement and Development
• Positive mindset
• Ability to make informed decisions in a pressured environment
• Proven ability to establish, develop and grow a business
• Valuing our people
• Focusing on customers
• Acting with integrity
• Always learning and improving
• Able to travel to different sites across the geography
• Able to work outside of normal office hours on occasions

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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