Operations & Claims Team Leader - Corporate & Commercial

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are.??? We support our clients through the complex landscape of commercial risk.? We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth.? Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress.? When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.?

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth.

We have an outstanding opportunity to lead a multifaceted and ambitious team in Lark Music. As an Operations and Claims Team Leader, you will provide first-line supervision, support, and mentoring to your team members, helping them realise their potential and develop their skills. Your focus is to provide the necessary leadership team members need to deliver the personalised, specialist and caring service our customers expect from Lark Music.

This is a full-time, permanent position with the option to work 2-3 days per week in our London office for a balanced work experience.

Overview:

• Leading a dynamic team at Lark Music, you will be responsible for the day-to-day delivery of our musical insurance customer care centre and claims service, reporting into the Lark Music Operations & Claims Manager.

• Ensure team members adhere to company policies, procedures, and obtain required authorisations.

• Offer consistent mentorship and training sessions to the team.

• You will be adept at reading and manipulating data to drive performance and will possess the ability to influence and lead through their team.

Knowledge:

• Extensive experience in a high-volume contact centre environment.

• In-depth understanding of operational and customer demand management.

• Background in insurance or claims would be an advantage

Skills:

• Ability to prioritise work and meet strict deadlines in a fast-paced environment.

• Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.

• Ability to analyse and interrogate data

• Strong coaching, motivating, and people development skills

• Ability to communicate with team and senior stakeholders

• Strong interpersonal skills and emotional intelligence

Qualifications:

• Cert CII is preferred

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.