Business Support Assistant

• Start date: ASAP
• Duration: end of March 
• Hours: 08:45 – 17:00, Monday to Friday (1-hour lunch break)
• Pay: £13.63 per hour
• Based: Arbroath

As Business Support Assistant Level 2 you will contribute the delivery of a
comprehensive business support service by undertaking a range of business support
duties which will typically include the following:

• Appraising situations to solve varied problems/develop solutions
• Collating, checking and organising returns
• Contributing to the continuous improvement of processes and procedures
• Creating and updating files and maintaining records
• Dealing with routine One Contact Centre enquiries
• Digital tasks including data input, complex word processing, minute taking and the use of a range of software packages
• Following a range of routine procedures and instructions, using initiative to make routine decisions and deal with any routine service related problems
• Maintaining and updating service mailbox, where required
• Obtaining information and facts from policies, files and circulars etc.
• Preparing standard reports
• Processing and/or checking a range of financial documentation
• Processing confidential, personal and sensitive information
• Reception duties and dealing with members of the public making routine service-related enquiries, where required
• Recording and monitoring expenditure
• Routinely exchanging, seeking and providing information for and to members of the public and members of staff within the organisation
• Undertaking general business support duties such as cash handling, mail duties, photocopying and/or scanning etc.
• To comply with all data protection law in the processing of personal, and special categories of personal data, in line with the council’s full privacy statement and service privacy notices
• To comply with data protection law in the management of employees in line with the human resources data protection policy and employee privacy notice