Cleaning Operations Manager

Salary: c£40k plus benefits

Location: London

Vacancy Reference: VR/05255

Role Description:

We are thrilled to be networking for an exciting opportunity to join the Team of one of our clients as Operations Manager based in London. Our client is a dynamic and growing company providing commercial cleaning service excellence to businesses across London and the South. As Operations Manager, you will be the primary point of contact for clients ensuring seamless service delivery across the portfolio. The ideal Operations Manager will have previous experience in a similar role or environment, with excellent communication skills and the ability to lead, support and manage an operational Team. This is a fantastic opportunity to join a company and positively contribute to client satisfaction, operational success and business growth.

Responsibilities:

• Build and maintain strong client relationships, acting as the main point of contact to address client needs and ensure satisfaction

• Oversee the delivery of cleaning and support services across a small portfolio of prestigious contracts in London

• Lead and manage operational personnel, providing guidance, support and training to ensure consistent service excellence

• Act as a hands-on leader, providing guidance and support to the team to ensure seamless day-to-day operations

• Lead day to day running of the largest contract within the city portfolio

• Conduct regular site visits to monitor performance, identify areas for improvement and ensure compliance with Health & Safety standards

• Develop and implement action plans to address client feedback and improve service delivery

• Manage staffing levels, scheduling and recruitment to meet the demands of the contracts

• Prepare reports and updates for both clients and senior management

• Develop and maintain strong supplier relationships to support service delivery and operational efficiency

Requirements:

• Proven experience as an Operations Manager, or a similar role, ideally within the commercial cleaning sector

• A Levels or equivalent

• Account management, one year preferred

• Contract management, one year preferred

• Strong leadership and people management skills with the ability to inspire and motivate teams

• Exceptional interpersonal and communication skills with a proven ability to manage high-profile client relationships

• A proactive and hands-on attitude, with exceptional organisational and problem-solving abilities, with a willingness to work at all levels to ensure service excellence

• Strategic thinker with the ability to identify and drive growth opportunities

• Strong knowledge of Health & Safety systems and compliance requirements

• Ability to manage multiple contracts and prioritise effectively in a fast-paced environment

• Proactive and self-motivated individual who thrives in an independent, family-run business environment