IT Service Desk Analyst Apprentice

Employer Description:

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Vacancy Description:

Group IT at GBG plays a vital role in driving the technological backbone of our organisation. Our team is dedicated to maintaining and advancing the systems that power our global data and technology solutions. The Group IT function continuously innovates and improves our technology to deliver exceptional experiences for both our customers and team members.

We are dedicated to providing top-tier services that are not only reliable and efficient but also the best in quality, performance, and cost to support GBG's vision. If you are passionate about technology and eager to make a significant impact, we invite you to be part of our innovative team, where your contributions will help shape the future of GBG.

Take the next step in your career and join us in our mission to create a world-class IT environment!

Join our dynamic IT Support & Operations team within Group IT department at GBG, a crucial part of our global technology function. Our mission is to ensure that GBG delivers an exceptional experience to our team members worldwide. As a Tier 1 Support Apprentice, you will be at the forefront of all aspects of Group IT, empowering our colleagues with the essential tools they need to achieve success every day.

With the support of the of the wider team we will train you to successfully deliver:

• Provide first-line technical support to team members, resolving issues related to hardware, software, and network connectivity.
• Assist with the setup and configuration of IT equipment, ensuring that new and existing team members have the necessary tools to perform their roles effectively.
• Monitor and respond to support tickets in a timely manner, escalating complex issues to higher-level support when necessary.
• Maintain accurate documentation of support activities and solutions provided.
• Ensure that all IT services and equipment meet quality, performance, and cost standards.

Desirable Skills & Personal Qualities:

• Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Excellent communication skills and the ability to provide clear, concise instructions to non-technical team members.
• Basic knowledge of computer hardware, software, and networking principles.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• Customer-focused mindset with a commitment to providing outstanding support experiences.

Technical Skills:

These are the skills we will expect and support you in developing a solid grounding - macOS, Active Directory??& Entra ID, Exchange / M365 Administration, M365 Application for Mac & Windows, Windows 10/11, InTune/Jamf, File/Print, Teams Meeting Room equipment, Jira, Endpoint Security

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Benefits

• 26 days per year, rising by one day with each completed year up to 29 days
• Get a day off for your birthday
• Team social events
• Medical insurance

Future Prospects:

Potentially a permanent role at the end of the apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!