Head of Collections & Debt Recovery

Here at Ruby Energy, we continue our exciting growth into the new year with a brand-new vacancy for a Head of Collections & Debt Recovery in our expanding Finance department, based at our offices in Fleetwood.

Reporting to the Chief Financial Officer, The Head of Collections and Debt Recovery is a senior leadership role responsible for managing the organisation’s debt recovery strategies and collections operations.

This position involves overseeing the collections team, implementing policies and systems to improve recovery rates, and ensuring compliance with regulatory standards. The role requires a strategic mindset, excellent leadership skills, and a deep understanding of credit and collections processes.

Some travel to our offices in Manchester will be required.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

The Ruby Way

Ruby’s values are at the heart of everything we do:

Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.

Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding

Committed: We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

Main Responsibilities (but not limited to):

• Responsible for the day-to-day performance and running of our in-house collection team, strategy execution and processes adopted by Ruby Energy to manage cases in arrears
• Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the business and its customers on a continuous basis
• Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects.
• Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers.
• To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
• Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
• To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
• Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
• Support with internal and external audits

Knowledge & Skills:

• Experience within the utilities industry (e.g., electric, water, gas) is highly desirable
• Extensive experience of end-to-end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
• Extensive experience and proven track record of ability to build productive and effective relationships
• Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
• Full understanding of regulatory guidance and requirements relating to arrears management
• Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis
• Exposure to internal / external audits in a financial services environment
• Ability to lead a team; setting and tracking delivery against clear and measurable objectives
• The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
• Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation
• Conscientious with good attention to detail and accuracy
• Strong commitment to excellence with a focus on quality output
• Ability to prioritise and manage multiple projects simultaneously
• High levels of drive, energy and tenacity

Qualification & Education Requirements:

• A Bachelor's degree in Finance, Accounting, or a related field (A Master's degree in a relevant field is preferred)
• Professional certifications such as Certified Credit Executive (CCE), Certified Credit and Risk Analyst (CCRA), or similar credentials are advantageous
• Active membership in relevant professional organizations such as the National Association of Credit Management (NACM) or similar bodies

Benefits:

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On-site Canteen
• Local discounts / benefits

What you need to do now?

If you would love to join us as our new , we encourage you to apply now!

Be part of our bright future and talk to Ruby today!