Admin & Customer Care

Role Summary

This role will support STS watch service centre to achieve the company’s strategy, to provide customers with both help and advice. To process the items sent to STS in a professional and timely manner.

This role will require the successful candidate to have or develop a professional manner when dealing with customers by telephone, in person or email, to be able to enter data with attention to detail, to handle items with care, and follow procedures.

A knowledge of Microsoft office applications is advantageous but not essential. Being a team orientated individual will be essential. Full support and training will be given.

Role Objectives

• Manage customer items and enquiries, in a timely manner
• Ensure the correct recording of information
• Check and raise paperwork to send to customers
• Assist in all areas of the administration department as required

Role Responsibilities

• Log items onto the system including customer details and instructions, scanning paperwork
• Create customer accounts
• Review and send estimates via email to customers
• Proceed jobs on customer instructions, noting information and taking payment if required
• Assist with customer enquiries over the telephone
• General office Administration duties
• Producing & checking Invoices and items prior to sending, including commercial invoices for international deliveries
• Assist walk in customers
• Accept and process deliveries passing them over to relevant departments
• Assist in the despatch area, wrapping, boxing, bagging and sending via couriers
• Liaising with other departments on the progress of parts/repairs
• Assist with courier and customs enquiries
• Ad Hoc office requirements as needed

Skills and Qualifications

• Basic Microsoft office (Word, Excel, PowerPoint) or Google suite
• Attention to detail
• Excellent communication skills.
• Self-starter
• Good organisational skills
• Professional at all times to customers and visitors
• Adaptable to multiple roles dependant on business needs