Personal Assistant & Project Coordinator

This is a rare and exciting opportunity to join an upmarket global real estate agency with an enviable reputation as a PA and Project Coordinator to the Lettings Compliance and Customer Services Team in Richmond.

Based in our client’s primely located office, you’ll be joining their diverse, sociable and friendly team. You will be working in a supportive and collaborative environment making this a fantastic opportunity for you to reach your full potential.

You will be providing Personal Assistance to three Directors within the Lettings Compliance and Customer Services team and organising and managing compliance/customer service projects across the lettings division.

If you have experience within a similar role, have superb organisation skills and work well within a team, please get in touch today!

Responsibilities will include:

• Inbox management - including drafting and sending emails as well as inbox organisation
• Diary management - booking meetings, events and organising meeting rooms and catering
• Having regular catch up calls with the Directors, planning the week ahead, prioritising workload and ensuring any preparation is done ahead of meetings
• Attending all team meetings, providing relevant updates and communicating relevant information back to Directors
• Minute and action taking for various meetings
• Creating slide content for internal and external presentations
• Organising and managing The Lettings Industry Council (TLIC) - including booking, arranging and attending the large group meetings, organising smaller working group meetings and taking minutes
• Communicating with industry stakeholders, adding and introducing new members, managing the website, assisting with industry projects and reports
• Providing support for the lettings customer service and compliance team where necessary and processing invoices
• Managing and co-ordinating team annual leave
• Managing the MS Teams channel for the team
• Producing the quarterly compliance report
• Creating and reviewing the team business plans
• Creating and sending out the lettings compliance, customer service and communications bulletin using the Exact Target system
• Processing invoices
• Providing support to the Lettings Communications Manager with external newsletters and marketing materials
• Managing updates to lettings templates and guides and keeping the letter templates Smartsheet up to date
• Hosting online training sessions on Teams or Zoom

Personal specification:

• Previous experience in PA role
• Previous experience working in the lettings industry (desirable but not essential),
• ARLA Property mark Technical Award (desirable but not essential)
• Good IT skills and knowledge of word, excel, PowerPoint, MS Teams, zoom, Smartsheets.
• Good time management, to be able to multi-task and keep control of a number of tasks at the same time, prioritising urgent matters
• Proactivity to be solution focused and think ahead of ways to improve
• A positive can-do attitude
• Great team player within their own team and the wider lettings team offering support where required
• Clear, concise and confident communication, excellent writing skills, good telephone manner
• Attention to detail in all aspects of all work.

It is important to note that this is a 12 month maternity contract.

Our client is offering a salary of £35,000! Benefits include 25 days holiday plus bank holidays, pension, discount portal, and more.