Credit Controller

Credit Controller

• Annual Salary: £24,000 - £27,000
• Location: Crewe
• Job Type: Full-time, Permanent

Join our team as a Credit Controller at our head office located in Crewe. This role is perfect for individuals with excellent communication skills, experience in managing high volume inbound and outbound calls, and a keen eye for detail.

• Cash Collection: Proactively chase all overdue B2B & B2C debts to ensure timely payment in accordance with set terms and credit limits.
• Inbound Calls: Efficiently handle inbound calls from customers and internal queries.
• Order Release: Regularly review and release stopped orders, collaborating with sales teams to resolve overdue balances or queries.
• Query Management: Identify and resolve customer queries by liaising with sales teams to maintain high service levels.
• Ledger Management: Conduct regular reviews of debt ledgers, perform account reconciliations, and manage unallocated cash.

• Proven experience in a credit control role.
• Strong capability in handling high volume calls.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.

• 25 days holiday plus bank holidays, with the option to purchase up to 5 extra holidays per year.
• Flexible working hours (Monday to Friday, shifts between 8.30 am and 5.30 pm).
• Monthly employee recognition awards and long service awards.
• Access to free virtual fitness sessions.
• Contributory workplace pension scheme.
• Healthcare cashback plan and life assurance scheme.
• Cycle to work scheme.
• On-site gym and parking facilities