Sales Administrator

Our client is a market leading business based in Poole, offering a busy and vibrant working environment.

Due to their continued success, having been established for more than three decades, they require an experienced Sales Administrator to support their fun team of Account Managers.

The role of Sales Administrator will be to provide comprehensive administrative support whilst assisting with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.

• Monitor and track the sales process from initial engagement to account management, ensuring all necessary steps are documented and followed.
• Record and action items as a result of customer account review meetings.
• Resolve any issues or queries generated as a result of customer meetings, working with shared service departments as necessary.
• Work closely with onboarding team to understand customer set up requirements, ensuring that customer administration across all systems is accurate.
• Maintain customer data on CRM systems are regularly reviewed ensuring that all data related to clients, projects, and resources is accurate and up to date.
• Record, track and provide accurate reporting of sales calls, visits and pipeline to DMD and sales team.
• Develop and monitor performance indicators relating to customer group, creating relevant reports and information to Divisional Managing Director.
• Operate as the go-to person for any general incoming calls or emails, deputising for Account Managers as necessary.
• Manage customer complaints, working closely with other departments to resolve issues including product returns, late deliveries, and faulty products.

Skills required for the role:

• Ability to build strong relationships with colleagues and customers
• Proficiency in Excel and MS tools.
• Confident working with database systems (CRMs, ERPs)
• Experienced with good understanding of working with sales teams and sales processes.
• Ability to work under pressure with pace and accuracy.
• Experience in problem solving and issue resolution.

This role would suit a self-motivated individual with exceptional organisational skills and the ability to communicate effectively. An excellent eye for detail would also be an essential requirement.