Service Coordinator

Service Administrator

• Annual Salary: £28,000 - £28,000
• Location: Wolverhampton (WFH 4 days with 1 day a week in the office)
• Job Type: Full-time 8:30am - 5pm

We are seeking a proactive and organised Service Administrator to join our client based in Wolverhampton. This role involves managing a variety of tasks including receiving and triaging calls, scheduling resources, and liaising with engineers to ensure efficient service delivery. The ideal candidate will thrive in a dynamic environment and demonstrate a strong commitment to their company values. If you have experience in scheduling and want to work for a company that puts you first - click apply!

Day-to-day of the role:

• Receive and manage communications from clients through phone calls, emails, and our client portal.
• Triage calls to determine urgency and required actions.

Required Skills & Qualifications:

• Proven experience in scheduling and resource coordination, preferably in a technical or engineering environment.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team.
• Experience in handling client communications and liaising with operational staff.
• Comfortable with remote working arrangements and capable of maintaining productivity.
• Positive attitude, full accountability, and a focus on client needs as per our ACT (Accountability, Commitment, Teamwork) values.

Benefits:

• Majority work-from-home flexibility with a well-set-up home workstation.
• Reconnect days for team collaboration, including activities like office pizzas.
• Competitive salary and opportunities for professional development.
• Supportive team environment focused on personal relationships and professional growth.
• Coordinate and schedule resources effectively to meet service demands.
• Pass and delegate calls to engineers and ensure they have the information needed to respond effectively.
• Maintain ongoing communication with engineers to monitor progress and resolve any issues.
• Work closely with dedicated coordinator teams to manage regional activities.
• Participate in ‘Reconnect Days’ where the whole team gathers in the office for collaboration and training sessions.