Service Centre Supervisor

We are currently seeking an enthusiastic Service Centre Supervisor to join our Poole Service Centre.

One of the UK’s fastest-growing and most innovative automotive glazing companies. Innovation is at the heart of our business, from advanced robotic lifting devices and wet weather canopies to cutting-edge windscreen bonding equipment that performs reliably even in damp or freezing conditions.

We are proud to lead the industry in training and certification, offering outstanding opportunities for personal and professional development.

Key Responsibilities

• Maintain personal KPIs and targets as a Technician.
• Uphold high standards within the Service Centre.
• Provide support to colleagues and customers, both internally and externally.
• Assist the Service Centre Manager in effective stock management.
• Provide operational feedback to relevant management teams.
• Communicate clearly and promptly with Technicians, ADC Administrators, and the Service Centre Manager.
• Ensure compliance with all Health & Safety (H&S) standards and procedures.
• Manage and replenish consumable stock for the Service Centre.
• Arrange regular collection of glass and chemical waste.
• Brief the team on new initiatives, targets, process updates, and company news.
• Plan workloads, allocate tasks, and monitor progress against targets.
• Carry out any other duties as directed by the Service Centre Manager

Skills and Competencies Required

• Ability to work independently and as part of a team.
• Excellent communication skills, both face-to-face and over the telephone.
• Strong organisational and workload planning skills.
• Flexible and adaptable to changing work demands.
• Proactive and self-motivated, with the ability to work on your own initiative.
• Experience in performance management.