Import Customer Service

Our leading NVOCC client, who provides global import/export services, is currently looking to appoint an Import Customer Service/Customs professional to join their busy team in Basildon.

As Import Customer Service/Customs, you will be responsible for supporting the Operators with their specific trade lanes. The role requires someone who considers themselves to be very organised, proactive and Customer friendly to ensure the best possible service to our customers.

A typical day will involve handling delivery requests from CFS to door, including assisting with any spot rate enquiries from customers.  You will be working with the Operators closely to ensure both aspects of the department runs smoothly.

Import Customer Service/Customs duties include:

• Monitoring and actioning emails from origin offices, agents, clients, and vendors on a daily basis in relation to the tasks set out within the role.
• Handling of all Delivery requests for the Import Team and any queries that are related to this portion of the movement.
• Handling of all Routed bookings placed in the UK which will include placing the initial booking through the internal system to notify origin, updating the customer frequently with the current status, providing the draft bl for checking and ensuring Shipped on Board and Final bl is proactively provided upon sailing.
• Handling of all Import Customs Clearances for our Prepaid DAP/DDP Shipments.
• Answer phone calls from clients and vendors daily and promptly, also returning calls for any messages left in voicemail.
• Maximizing revenue through value "add on" and working efficiently to minimize errors and unnecessary costs.

We're keen to speak to freight professionals with previous experience in a heavy Customer service faced role. 

Contact us today.  

If you would like to know more about this Import Customer Service/Customs  opportunity, or you know of anyone that fits the bill, please forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer. 

As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist. 

* T&C's apply. Please contact the office for more information. 

Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence. 

We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies.