1st line egineer

1st Line Engineer | Swindon

Join our dynamic and innovative IT team, where we are committed to delivering exceptional technology solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment that encourages growth and development.

Are you a tech-savvy problem-solver with a passion for helping others? As a 1st Line Engineer, you will be the first point of contact for our workforce, providing top-notch technical support and ensuring their IT issues are resolved swiftly and efficiently. Your role will be crucial in maintaining our reputation for outstanding customer service.

Key Responsibilities:

• Respond to and resolve technical support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Escalate complex problems to 2nd and 3rd line support teams when necessary.
• Maintain accurate records of support requests and resolutions.
• Provide excellent customer service and build strong relationships with clients.
• Assist with the setup and configuration of new hardware and software.

What We're Looking For:

• Strong knowledge of Windows operating systems.
• Experience with network troubleshooting and basic network configuration.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive and positive attitude towards problem-solving.
• Previous experience in a similar role is a plus, but not essential.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment.
• Regular team-building activities and social events.
• The chance to work with cutting-edge technology and innovative solutions.

If you're ready to take the next step in your IT career and join a company that values your skills and expertise, we'd love to hear from you! Please send your CV and a cover letter or simply click 'Apply'.

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