Bereavement General Manager

Our client is looking to recruit a Bereavement Professional for a FTC of approx12 months, to assist and support the Operations Director and wider board members with a service review that encompasses the council’s wider bereavement care services offering for North Northamptonshire.

As a Bereavement General Manager you will provide the team with advice, guidance, and support throughout the review process, which is being approached via phases during the next 12 months, from fact finding, to working closely with a consultant to implementation stage during the autumn.

The General Manager will report to the crematorium board and will therefore need to be available to attend board meetings, (generally via Teams) which are held once every quarter. Working hours are flexible during crematorium opening hours to include some hybrid working, but must meet the needs of the company.

You will focus on ensuring that all business/HR policies and procedures are complied with, together with a review of corporate plans, performance and financial reports. In addition, the board will be looking for someone who will provide feedback, reports and suggested areas for improvement to maintain and enhance their successful business.

The successful applicant will be able to demonstrate the following experience:

• Budget and financial management, and reporting

• Working effectively with customers and suppliers, as well as professional contacts

• Working independently at senior management level, in the public sector

• Knowledge and understanding of working closely with local government

• Introduction of initiatives or projects to develop improvements which increase

profit/reduce costs whilst maintaining an excellent service

• Staff management

The key skills we are expecting from a Chief Operating Officer are as follows:

• Ability to understand and comply with legal frameworks

• Ability to establish an atmosphere which encourages good governance and probity

• Excellent customer service skills

• Good organisational and planning skills

• Marketing skills

The ideal candidate will have :

A background in Cemeteries and Crematoria and ideally a holder of the profession’s Institute of Cemetery Crematorium Management’s qualifications, or similar is required for managing this service, you may also have experience of being a Registrar or coroner. In addition, experience of working in local government would be advantageous;

Essential Skills:

A drive and enthusiasm to safeguard the business, support team members and contribute towards shaping business opportunities, which serves the people of Wellingborough and beyond.

Please note, only candidates with the above skills and qualifications will be considered for this role.