Rehab Case Manager

Rehab Case Manager - Graduate MSK

Location: Croydon (hybrid working available)

Salary: £28,600

Status: Full-time, shifts allocated between 8am and 6.30pm with occasional Saturday shifts

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual's clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient's journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Clinical Service Delivery

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
• Utilising every contact point with patients as a chance to educate & provide clinical support

?Patient Care

• Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
• Assisting with optimising service delivery
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
• Taking a forward thinking, patient-centred approach to overcome case management hurdles

Essential:

• Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
• 1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise
• Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
• Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable:

• Experience with delivery of high customer service and / or proven case management experience
• Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
• CMS UK membership a bonus