ICT Support Analyst

ICT Support Analyst
£26,549 – £29,555 subject to level and experience
37 hours per week, Permanent
(All Sites)

Do you have fantastic customer facing skills and a desire to help resolve technical issues? Are you an experienced ICT Support Analyst or have the skills want to become one? We have an exciting opportunity for you.

About the role

You will be working as part of the ICT Team to provide day-to-day, first line support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help resolve technical issues both face to face and remotely.

You will need to have a can-do mind set, taking responsibility for dealing with issues and resolving problems whilst working in a fast-paced environment.

We are an open and engaging organisation keen to support people to develop and achieve their very best. We offer a great working environment and agile working, splitting your time between the office and elsewhere!

This role is predominantly office based and can be based at any of our Offices including, Cirencester, Cheltenham, Coleford and our Witney Offices, you will also be required to travel to all Publica and partner councils’ locations depending on business needs, it is essential for you to be able to drive.

You will need

• To be educated to A level standard in IT or related subjects or have equivalent experience.
• Have good working knowledge or understanding of PC and Printer Hardware.
• Have knowledge or experience of Microsoft Windows 10/11 as well as Microsoft Office 365. 
• Ideally an experience of working within an ICT support role / team and handling 1st line support calls.
• Ability to drive

Special conditions

• Ability to travel (Use of a vehicle for work purposes) 
• BPSS

For more information about this role please see the Job Description/Person Specification.

Interview date: 2nd and 4th February (TBC)

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

What can we do for you

• Agile working allowing a mix of home and office working when the role allows.
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Please state this within your covering statement or in a separate email. 
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.