HR Document Consultant

• HR Document Consultant
• £23,000-£25,000
• Fully office based role (essential)
• Based in Hinckley, Leicestershire
• 8:30am - 5pm
• 2 stage interview process
• Working for a HR Consultancy firm

Client Details

• HR Document Consultant
• £23,000-£25,000
• Fully office based role (essential)
• Based in Hinckley, Leicestershire
• 8:30am - 5pm
• 2 stage interview process
• Working for a HR Consultancy firm

Description

• Produce documentation and manage client requirements via video call
• Manage relationships with a large volume of clients
• Manage the documentation inbox, responding and actioning queries within the agreed SLA
• Attend 4 meetings per day, with different clients and industries
• Responsible for drafting client documentation
• Meet personal and department KPIs and SLAs
• Guide clients, provide advice, answer queries related to all employment law/HR queries
• Must be confident speaking to clients via phone, email and face to face on a daily basis
• Refer appropriate products and services to clients

Profile

• HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
• Excellent customer service skills
• Able to support and pro-actively meet KPI's
• Able to work to tight deadlines and competing priorities
• Able to manage relationships with clients and stakeholders at all levels
• Able to manage an efficient and seamless service to clients
• Excellent written, documentation and reporting skills
• Knowledge of HR processes and legislation
• Remain professional in a fast-paced environment
• Comfortable selling products and generating new business

Job Offer

• HR Document Consultant
• £23,000-£25,000
• Fully office based role (essential)
• Based in Hinckley, Leicestershire
• 8:30am - 5pm
• 2 stage interview process
• Progression encouraged

Benefits:

• 25 days holiday + 8 bank holidays
• Extra day of for your birthday
• Access to the Employee Assistance Programme
• Private medical (with length of service)
• Discretionary profit share