IT Support

IT Support

Newent, Gloucestershire

£24,500 to £28,122 (Depending on candidate experience)

Fixed term contract - 6 months

Full time (37 hours per week)

Come make a real difference as our IT Support.

Everyone should have a warm, safe, affordable home.

As an IT Support colleague you’ll play a key role in helping us provide this for our tenants. You’ll be responsible for:

• Providing Service Desk support to all staff.

• Providing user-account and end-user-device management.

• Being an active part of the IT Team delivering an effective infrastructure and IT Service which will support the Company objectives.

• Providing technical advice and assisting users.

What you’ll bring to our team

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience. We are looking for someone who has some experience within an Office IT support role, with up-to-date knowledge and skills in 1st and 2nd line support for colleagues and devices. You’ll support colleagues and managers on best practice and assist users where needed.

What we’re looking for

• Good troubleshooting and problem-solving abilities.

• Good numeracy and communication skills.

• Ability to time-manage, prioritise and work under pressure.

• Ability to build effective relationships with a range of employees.

• Developing IT knowledge and skills, specifically with PCs, laptops, tablets and smartphones, Windows, Office 365, Active Directory, iOS and Android.

• Good Awareness of Cyber Security and Data Protection.

• Able to follow processes, apply standards and ensure consistency.

• Willingness to help others.

Qualifications

• Good general standard of education (GCSE, level 2 NVQ including Maths and English.)

• Excellent IT knowledge.

• Relevant technical qualifications or certification or working towards this.

Please note that this role will require you to attend the office for 4 to 5 days per week.

We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we’d love to hear from you.

Please note: This role is not open to agencies. Please do not call or email. Thank you.

More about us

Everyone should have a warm, safe, affordable home.

That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today, we provide more than 4,500 families with just that, and remain committed to increasing the number of affordable homes available in our communities.

As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas. Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission.

Together, we make a real difference to thousands of families every single day.

With a dedicated team of more than 150 people, we are driven to deliver the very best for our tenants - guided by our shared belief and determination to ensure that everyone has a warm, safe, affordable home.

Need some additional support?

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.

Not the role for you?

If you would like to work with us, but can’t see a role advertised which suits your skills and career ambition, why not send us your CV?