Network and Infrastructure Manager

Network and Infrastructure Manager / Imperial London Hotel Group

40 hours a week (Shift Pattern 5/ 7 days Incl. Weekends & Bank Holiday)

£55,000.00 GBP + Benefits

An opportunity has arisen for a Network & Infrastructure Manager to join Imperial London Hotels, providing first line and second line support across the group.

About ILH

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

The ideal candidate should be customer focused and experienced ICT Technical professional and would have experience in:

What we want from you

• ?Perform duties at professional level in the design, development, integration and administration of Imperial London Hotels Ltd.’s networks. Responsible for design of Imperial London Hotels Ltd.’s network architecture including switching, routing, overall network services and network security.
• Designs, develops, installs, configures, maintains and troubleshoots the VoIP (Voice Over IP) network infrastructure
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Strong competence/skill with:
  
  • Network management software and tools
  • LAN/WAN, DHCP, TCP/IP, IIS, Aruba switches
  • Palo Alto Firewall
  • Routing and switching
  • Wireless Networking
  • Disaster recovery planning.
  • Design wired and wireless network
• Designs, conducts site surveys, installs and maintains guest and corporate wireless infrastructure (e.g., wireless access points, controller, associated wireless equipment, devices and software).
• Troubleshoots, diagnoses and resolves network connectivity and performance issues; administers network standards; monitors, analyzes and manages network traffic and other conditions to achieve optimal performance and uptime; analyzes data to minimize network congestion.
• Implements and enforces the enterprise network security policy and remote access standards and guidelines.
• Develop, implement, and maintain the processes and documentation for network infrastructure (e.g., asset, capacity, change, configuration, continuity, life cycle, problem, release, and vendor) for effective processes.
• Maintain critical IT infrastructure to ensure availability 24/7, 365 days a year in conjunction with Head of Department and ICT support team
• Provides second level technical support to users concerning network system operations.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
• Create training and educational materials to ensure that users understand security protocols, connection procedures, and other necessary information.

What you will get in return:

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being

• Employee Assistance Programme- Supported by Hospitality Action

  Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education

• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

  Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)